Refund Policy

Overview

FlexScenes is a fitness event discovery and ticketing platform. When you purchase a ticket through our platform, you are registering for an event organised by a third-party organiser. This policy explains when refunds apply and how to request one.

Payments are collected by Varun Gopal, trading as FlexScenes, 2nd Cross, Wheeler Road Extension, Vivekananda Nagar, Bengaluru, Karnataka 560033, India. Refund requests go to hello@flexscenes.in.

General Rule — No Refunds After Purchase

All ticket sales are final. Once a purchase is confirmed, tickets cannot be cancelled or refunded unless one of the exceptions below applies. This is standard practice for live events because organisers incur costs (venue, staffing, logistics) immediately after ticket sales close.

Exceptions — When You Are Eligible for a Refund

• Event cancelled. If an event is cancelled and not rescheduled, you receive a full refund of the ticket price, issued automatically to your original payment method — you do not need to request it. We email you to confirm the cancellation, and your bank or payment provider receives the refund from Cashfree, typically within 5–7 business days.
• Event postponed / rescheduled. If the organiser reschedules the event and you cannot attend the new date, you may request a refund within 5 days of the rescheduling announcement.
• Duplicate payment. If you were charged more than once for the same order due to a technical error, the duplicate charge will be refunded in full.

How Refunds Are Issued

For cancelled events, you don’t need to do anything.The refund is issued automatically to the original payment method used at checkout. You’ll get an email from us confirming the cancellation, and a separate confirmation from our payment processor, Cashfree, once the refund is initiated.

For the other cases above (reschedule or duplicate payment), email us at hello@flexscenes.in with the subject line Refund Request — [Order ID] and include your full name, registered email, Order ID (in your confirmation email), and the reason. We respond within 2 business days.

Refund Processing Time

Refunds are processed through Cashfree back to your original payment method (card, UPI, or net banking) and typically appear within 5–7 business days. The exact timing depends on your bank or payment provider.

Free Tickets

Registrations for free events carry no monetary value and are therefore not eligible for a monetary refund. If a free event is cancelled, your registration is cancelled automatically. You may also cancel your own free registration by contacting us, which releases the spot to other attendees.

Contact

Questions about this policy? Reach us at hello@flexscenes.in.